Terms and Conditions

SENSORY STUDIO (a brand of Comfort Grid Technologies Private Limited)

Effective Date: 17 September 2026 | Last Updated: 17 September 2026

1. DEFINITIONS

In these Terms and Conditions ("Terms"), unless the context otherwise requires:

  • "Company", "Sensory Studio", "we", "us" or "our" means Comfort Grid Technologies Private Limited (CIN: [U24304MH2019PTC333446]), a company incorporated under the Companies Act, 2013, operating under the brand name "Sensory Studio," with its registered office at 7th Floor, Techweb Centre, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102, India.
  • "Site" or "Platform" means the website https://sensorystudio.in, the Sensory Studio mobile application (if any), and any other online properties owned or operated by the Company.
  • "User", "You" or "Your" means any person who accesses, browses or transacts on the Site, whether as a registered member or a guest.
  • "Products" means all comfort-space goods offered on the Site, including but not limited to duvets, bedspreads, mattress protectors, pillows, comforters and other allied items.
  • "Order" means a confirmed request by you to purchase one or more Products through the Site.
  • "Content" means all text, graphics, images, audio, video, data, information, software and other material available on or through the Site.
  • "Personal Data" has the meaning given to it in our Privacy Policy.
  • "Reviews" means any reviews, ratings, comments, photos, videos or similar material you post on the Site.
  • "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, designs and other proprietary rights.
  • "Force Majeure Event" means any event beyond the Company's reasonable control, including natural disasters, epidemics, pandemics, government actions, war, strikes, or failure of utilities.

2. ACCEPTANCE OF TERMS

By accessing, browsing or using the Site in any manner, or by registering an account, placing an Order or making a purchase, you unconditionally agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated herein by reference (collectively, the "Terms"), which together constitute a legally binding agreement between you and the Company.

If you do not agree, please exit the Site immediately and discontinue all use. The Company may amend these Terms at any time; the "Last Updated" date at the top of this page reflects the most recent revision, and your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. If you have any questions about these Terms, contact us at care@sensorystudio.in.

3. ELIGIBILITY

  • You must be at least 18 (eighteen) years of age. The Site is not directed at, or intended for use by, persons under 18 years of age - consistent with the DPDP Act's treatment of anyone under 18 as a "child."
  • You must be competent to enter into a legally binding contract under the Indian Contract Act, 1872, and must not have been previously suspended or barred from using the Site.
  • If you access or use the Site on behalf of a company, organisation, trust, partnership or other legal entity, you represent that you have the authority to bind that entity to these Terms.
  • Residents of countries where e-commerce is restricted or prohibited, or where the Company does not operate, may not use the Site.

The Company may refuse service, terminate accounts, or cancel Orders at its discretion if it reasonably believes a user does not meet these eligibility criteria.

4. ACCOUNT REGISTRATION & SECURITY

Certain features (placing Orders, tracking deliveries, viewing order history) may require account registration. By registering, you agree to:

  • Provide accurate, current and complete information, including your full name, valid email address, contact number and delivery address;
  • Keep your account information updated;
  • Keep your password confidential - you are solely responsible for activity under your account;
  • Notify us immediately of any unauthorised use of your account by writing to care@sensorystudio.in;
  • Not create multiple accounts, impersonate any person, or use false information.

The Company may suspend or terminate your account if it has reason to believe your information is inaccurate or that you have violated these Terms, and is not liable for loss arising from your failure to safeguard your account.

5. PRIVACY

Your privacy matters to us. The collection, use, storage, disclosure and protection of your Personal Data is governed by our Privacy Policy, incorporated into and forming part of these Terms and available at Privacy Policy. By using the Site, you consent to the collection and use of your Personal Data as described there.

The Company processes Personal Data in accordance with applicable Indian data-protection law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 together with the Digital Personal Data Protection Rules, 2025, as they come into force. Your rights as a Data Principal (including access, correction, erasure, grievance redressal, and withdrawal of consent) are set out in full in the Privacy Policy, and take precedence over any inconsistent statement in these Terms.

6. ELECTRONIC COMMUNICATIONS

By visiting the Site, creating an account, submitting your contact details (online or in-store), emailing us, or placing an Order, you consent to receiving communications from us electronically, including:

  • Email notifications (order confirmations, shipping updates, newsletters, promotions);
  • SMS and RCS messages to your registered mobile number;
  • WhatsApp messages for order updates, support and promotions;
  • Push notifications through our mobile application (if applicable);
  • Phone calls from our customer support or sales team for service-related purposes.

You further acknowledge and agree that:

  1. Calls to or from our customer-care team may be recorded and monitored for quality assurance, training, compliance and dispute-resolution purposes;
  2. All calls and messages will comply with applicable TRAI regulations and Indian telecommunications law, including timing restrictions, consent requirements and Do Not Disturb (DND) preferences;
  3. By sharing your contact details, you confirm they are valid and accurate, and you consent to receiving service and transactional communications in accordance with applicable law, notwithstanding any DND registration, to the extent permitted for such communications;
  4. Electronic communications satisfy any legal requirement that a communication be in writing.

You may opt out of promotional communications at any time via the unsubscribe link in any marketing email, your account settings, or by writing to care@sensorystudio.in. You cannot opt out of transactional communications essential to processing your Orders. This consent operates alongside, and does not override, your consent-withdrawal rights under the Privacy Policy.

Customer support email care@sensorystudio.in
Customer support phone +91 7208497857
Support hours IST 09:30 a.m. to 09:00 p.m.

7. PRODUCTS, PRICING & AVAILABILITY

7.1 Product information. We strive to ensure product descriptions, images, specifications, dimensions, materials and colours are accurate, but do not warrant that Site content is error-free or complete. If a Product is materially not as described, your remedy is to return it under Section 12. Product images are illustrative only; actual colours may vary due to photography, display settings and natural material variation, and the Company is not liable for such variation.

7.2 Pricing. Prices are displayed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices may change without notice. Where a manifest pricing or typographical error occurs, the Company may cancel an affected Order, even after confirmation, and will inform you promptly and refund any payment made in full.

7.3 Availability. All Orders are subject to availability. If a Product is out of stock after an Order is placed and paid for, we will inform you and process a full refund to the original payment method within 7–10 business days.

8. PLACING ORDERS & CONTRACT FORMATION

By placing an Order, you make an offer to purchase the selected Products at the displayed price and quantity. The contract of sale is formed only upon the Company's dispatch of the Products (or confirmation of dispatch) - not upon receipt of your Order or an order-confirmation email, which merely acknowledges receipt.

The Company may accept or decline any Order at its discretion, including due to unavailability, pricing/description errors, suspected fraud, payment-authorisation failure, or quantity restrictions per customer. Orders are for your personal use only, not resale or commercial redistribution, unless the Company authorises otherwise in writing.

9. PAYMENT TERMS

We accept payment via debit and credit cards, net banking, UPI (PhonePe, Google Pay, Paytm and others), wallets, EMI on eligible cards/through NBFC partners (subject to their terms), and other methods as displayed on the Site, including buy-now-pay-later/financing options such as Affirm where offered. Cash on delivery (COD) is available where indicated.

Payments are processed by third-party, PCI-DSS-compliant payment gateways; the Company does not store your card details on its own servers. By paying, you authorise the Company and its payment processors to charge your chosen method for the Order total, including taxes and shipping/handling charges. If an amount is debited without a corresponding successful transaction, please contact your bank or payment provider; the Company will cooperate with your financial institution in resolving such disputes, but is not responsible for charges or fees your bank or card issuer applies.

10. SHIPPING & DELIVERY

10.1 Processing time. Orders are processed within 1-3 business days of confirmation, including verification, quality checks and packaging. This may extend during peak periods or due to unforeseen circumstances.

10.2 Free shipping. We currently offer free shipping on all Orders, with no minimum purchase requirement, unless otherwise stated on the Site.

10.3 Delivery time. Estimated delivery is 5-10 business days from dispatch, depending on location; it may vary due to weather, remote/non-serviceable pin codes, or logistical delays beyond our reasonable control. Delivery estimates are indicative, not guaranteed.

10.4 Multiple items. Where an Order includes multiple items, they may be shipped separately to ensure prompt delivery, at no additional charge to you.

10.5 Delivery address. You are responsible for providing a complete, accurate and accessible delivery address. The Company and its logistics partners are not liable for non-delivery or delay caused by incorrect or incomplete address information. If delivery fails due to recipient unavailability or address errors, redelivery charges may apply.

10.6 Risk of loss. Risk of loss, damage or destruction passes to you upon delivery. We take reasonable care in packaging and use reputable logistics partners; our responsibility ceases upon delivery.

10.7 Tracking. On dispatch, we will provide a tracking number via email (and/or SMS) so you can monitor your shipment.

11. CANCELLATIONS

You may cancel your Order only before it ships - please do so within 3 hours of placing it, either from your account on the Site or by emailing care@sensorystudio.in with your Order number. Once an Order has shipped, it cannot be cancelled, but you may refuse delivery at the door; the parcel will be returned to us and, for a prepaid Order, the refund will be initiated per Section 13 once the Product reaches and is processed by our warehouse (typically 8–10 business days to reflect in your account, subject to your bank's/payment provider's timelines). Nothing is collected on a COD Order refused at delivery, so no refund arises in that case.

The Company may also cancel any Order at its discretion - including for suspected fraud, pricing errors, unavailability, or a violation of these Terms - and will notify you and refund any amount paid in full to the original payment method.

12. RETURNS & EXCHANGES

Every Sensory Studio piece is made to be felt, and we want it to reach you exactly as intended. If something isn't right, here's how to return or exchange it.

12.1 What you can return or exchange. Within 7 days of delivery, for any of the following reasons:

  • Defective or damaged - a manufacturing defect, or damage in transit;
  • Wrong item - a different product, size or colour from what you ordered;
  • Change of mind - the product doesn't meet your expectations, subject to the conditions below.

Exchanges follow the same window and conditions, and are subject to stock availability at the time the request is processed.

12.2 What is non-returnable:

  • Custom-size products - made to your measurements and final sale;
  • Orders below ₹1,000;
  • Products that have been used, washed, altered, or damaged after delivery, or are missing their tags or original packaging;
  • Requests raised more than 7 days after delivery;
  • Missing-item claims without an unboxing video recorded at the time of delivery, before the package is opened;
  • Products sent back without our prior authorisation, or to an address other than the one we share with you.

Please keep the packaging and tags until you're certain the Product is right for you.

12.3 How to raise a request:

  1. Email us within 7 days at care@sensorystudio.in, from the address used to place the Order, with your Order number, the product and size, the reason, and whether you'd like a refund or an exchange.
  2. Attach proof - clear photos of the product, its packaging, and the invoice (and, for a defect or damage claim, photos showing the issue).
  3. We review your request within approximately 24 - 48 hours and confirm your return or exchange. Please don't send anything back before you receive our return authorisation.
  4. We arrange the pickup - pack the product in its original packaging with all tags attached.
  5. We inspect the returned product on receipt at our warehouse and process your refund or exchange in accordance with this Policy.

12.4 Missing items. If something is missing from your parcel, write to us within 7 days of delivery with an unboxing video - continuous and unedited, starting with the sealed parcel showing the shipping label, and showing the parcel being opened and its full contents. We cannot process missing-item claims without this video evidence.

13. REFUNDS

  • Prepaid Orders are refunded to the original payment method.
  • COD Orders are refunded by NEFT to the account holder's bank account - we need the account holder's name, account number and IFSC code, and the account must belong to the person who placed the Order; we do not refund to third-party accounts.
  • Refunds are generally initiated within 7–10 business days of the product reaching us and passing inspection, and may take a further 2–3 business days (or longer, per your bank's/payment provider's processing timelines) to reflect in your statement.
  • We do not refund in cash, and refunds cannot be collected at Sensory Studio stores.
  • Shipping charges, COD convenience fees, and any applicable restocking fees are non-refundable, unless the return is due to a manufacturing defect or our error.

14. WARRANTY

14.1 Manufacturer's warranty. Where a Product carries a manufacturer's or brand warranty, its terms, duration and coverage vary by product and are specified on the product page or in the packaging. The Company facilitates such claims but is not responsible for a third-party manufacturer's fulfilment of its warranty obligations.

14.2 Limited Company warranty. For Products manufactured or sold directly by the Company:

  • We warrant our Products against manufacturing defects in materials and workmanship for the period stated on the product page or in the product documentation, from the date of purchase;
  • This covers visible manufacturing defects only, and excludes damage from normal wear and tear, misuse, abuse, accidents, neglect, unauthorised modification, improper storage, or failure to follow care instructions;
  • Physical damage caused by the customer, stains, burns, discoloration, odours from improper storage, pest/animal damage, and cosmetic imperfections not affecting functionality are excluded;
  • Accessories and consumables are covered only where explicitly stated.

14.3 Warranty claims. Email care@sensorystudio.in with proof of purchase, photo/video evidence of the defect, and a description of the issue. On verification, we will, at our discretion, repair, replace, or issue a prorated credit; our liability under this warranty is limited to the Product's original purchase price.

15. CONTENT YOU SUBMIT / REVIEWS

We may allow you to post Reviews on the Site. By posting a Review, you represent and warrant that you own it (or hold all necessary rights, consents and permissions to submit it), and that it does not:

  • Infringe any intellectual property, privacy, publicity, or other right of a third party;
  • Harass, slander, malign, libel, defame or threaten any person, or contain profane, obscene, indecent, pornographic, paedophilic, or unlawful material;
  • Invade another's privacy, including bodily privacy, or insult or harass on the basis of gender or ethnicity, or promote discrimination, enmity, bigotry, racism or hatred, or encourage money laundering or gambling;
  • Contain malware, viruses or other malicious code;
  • Deceive or mislead as to its origin, or knowingly communicate false or misleading information;
  • Impersonate another person, or threaten India's unity, integrity, defence, security or sovereignty, friendly relations with foreign states, or public order, or incite a cognizable offence.

By posting a Review, you grant the Company a worldwide, irrevocable, perpetual, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, publicly display, translate and create derivative works from your Review, for any lawful purpose including marketing and promotion — and, where the Review identifies you, a royalty-free licence to use your name, image and likeness, provided you have obtained all necessary consents required by law. You waive any rights of publicity, privacy or moral rights in your Review to the extent necessary to give effect to this licence.

We may moderate, edit, remove or decline to display any Review at our sole discretion, without notice or liability. We do not endorse user-submitted Reviews and assume no liability for them, though we may disclose Review content where necessary to comply with law, a contractual obligation, a legal process, or a governmental request, subject to our Privacy Policy.

16. OFFICIAL WEBSITE & FRAUD WARNING

Sensory Studio's only official website for online purchases is https://sensorystudio.in. We do not own, operate, authorise or endorse any other website or domain claiming to represent Sensory Studio. Please verify the website URL before making any purchase, payment, or sharing Personal Data. Any transaction or communication through an unauthorised, fraudulent, cloned or impersonating website is not authorised by us, and we are not responsible for any resulting loss, transaction or disclosure of information.

17. INTELLECTUAL PROPERTY & COPYRIGHT

Images of people, places and Products on the Site, and all Site content - including text, graphics, logos, icons, images, illustrations, designs, photographs, video clips, software, data compilations and their arrangement (together with the Marks defined in Section 18, "Company Content") - are the property of the Company or its licensors, partners or affiliates, protected under Indian and international intellectual-property and copyright law. The compilation of the Site itself is the Company's exclusive property.

You must not: copy, reproduce, distribute, publish, download, display, post or transmit Company Content without our prior written consent; modify, adapt, translate, reverse-engineer, decompile or disassemble any part of the Site; frame or mirror the Site without authorisation; use data-mining tools, bots, spiders or crawlers to extract data from the Site; or remove or alter any proprietary notice. Unauthorised use may result in civil and criminal liability. To request authorisation to use Site content, write to care@sensorystudio.in.

18. TRADEMARKS

All trademarks, service marks, trade names and logos on the Site (the "Marks") are proprietary to the Company or their respective owners. Nothing on the Site grants, by implication or otherwise, any licence to use a Mark without prior written consent. Third-party brands referenced on the Site are the property of their respective owners and are used solely for identification.

19. LIMITED LICENCE & PERMITTED USE

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial purposes only. This licence does not permit you to: resell or commercially exploit the Site or its contents; download or copy Site content for a third party's benefit; reverse-engineer, decompile, or view underlying code outside a standard web browser; copy, mirror, reproduce, distribute, publish, download, display, post or transmit any Site content (including Marks) without our written consent; or use data-mining tools, bots or similar automated methods to extract data from the Site or its users. We may terminate this licence and your access to the Site at any time, without notice, for any reason including breach of these Terms.

20. PROHIBITED CONDUCT

You agree not to use the Site to: violate any applicable law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019; impersonate any person or entity; engage in fraud (including fake orders, stolen payment instruments, or manipulated reviews); circumvent security or access-control mechanisms; interfere with or overburden the Site, its servers or networks; harvest other users' Personal Data without consent; exploit the Site or Products commercially without our written consent; or promote pyramid schemes or fraudulent financial activity. Conduct we determine, in our discretion, to be harmful or prejudicial to other users, the Company or a third party constitutes a violation of these Terms, and we may take legal action and cooperate with law enforcement.

21. THIRD-PARTY LINKS, CONTENT & USER DISPUTES

The Site may link to third-party websites or services not owned or controlled by the Company, provided solely for convenience; we do not endorse or control their content or privacy practices, and accessing them is at your own risk. We are not responsible for disputes between you and any third party (including other users) you interact with via the Site - you assume all associated risk and agree to resolve such disputes directly, releasing the Company from related claims.

22. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Site and all Content, Products and services made available through it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that the Site will be uninterrupted, timely, secure or error-free; that results from using the Site will be accurate or reliable; that Site content or third-party data will be accurate, complete or current; or that the Site or its servers are free of viruses or other harmful components. We are not liable for delays, failures or interruptions arising from circumstances beyond our reasonable control, including planned maintenance or unplanned suspensions for technical reasons.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company, its directors, officers, employees, agents, affiliates, licensors, logistics partners and service providers shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages - including loss of profits, goodwill, data, revenue or anticipated savings - arising out of or related to your use of, or inability to use, the Site or Products, even if advised of the possibility of such damages.

The Company's total aggregate liability to you for all claims arising out of or related to these Terms or your use of the Site shall not exceed the amount you paid for the specific Product or service giving rise to the claim, in the six (6) months preceding the event giving rise to the claim. These limitations apply regardless of the legal theory (contract, tort, strict liability or otherwise), and to the extent your jurisdiction does not permit certain exclusions or limitations, they may not apply to you.

24. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, shareholders, agents, licensors and logistics partners from claims, liabilities, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising from: your breach of these Terms; your violation of any law; your infringement of any third party's rights; any Review you submit; or any misrepresentation you make. The Company may assume exclusive control, at its own expense, of any matter otherwise subject to your indemnification obligation, and you will cooperate in any resulting defence.

25. FORCE MAJEURE

The Company is not liable for any failure or delay in performing its obligations under these Terms where caused by a Force Majeure Event, including acts of God, natural disasters, epidemics or pandemics, government lockdowns or restrictions, strikes, civil unrest, war, acts of terrorism, shortage of raw materials or logistics resources, power failures, or any other event beyond our reasonable control. We will use reasonable commercial efforts to minimise the impact, notify you as soon as practicable, and resume affected obligations once the event ceases.

26. GOVERNING LAW & DISPUTE RESOLUTION

26.1 Governing law. These Terms, and any dispute arising out of or in connection with them, are governed by the laws of India.

26.2 Amicable resolution. In the event of a dispute, the parties shall first attempt to resolve it amicably through good-faith negotiation. Either party may initiate this by written notice describing the dispute and the desired resolution; the parties have 30 days from such notice to resolve the matter by negotiation.

26.3 Arbitration. If the dispute is not resolved within 30 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator mutually agreed by the parties (or, absent agreement, appointed per the Act). The seat and venue of arbitration shall be Mumbai, Maharashtra, India, and proceedings shall be conducted in English. The arbitral award shall be final and binding.

26.4 Jurisdiction. Subject to the arbitration clause above, the courts at Mumbai, Maharashtra, India have exclusive jurisdiction over matters not subject to arbitration, and over applications for interim or injunctive relief.

26.5 Consumer disputes. Nothing in this clause affects your right to approach the appropriate consumer disputes redressal commission under the Consumer Protection Act, 2019.

27. TERMINATION

The Company may suspend or terminate your access to the Site, your account, or any service, with or without notice, at its discretion, for reasons including breach of these Terms, fraudulent or unlawful conduct, non-payment, or providing false information. On termination, your right to use the Site ceases immediately; provisions that by their nature should survive (intellectual property, warranty disclaimers, indemnity, and limitation of liability) will survive. You may terminate your own account at any time by contacting care@sensorystudio.in; pending Orders, refunds and dues will be resolved per these Terms.

28. MODIFICATIONS TO TERMS

We may review, modify or replace these Terms at any time; revised Terms will be posted with an updated "Last Updated" date. We will endeavour to notify you of material changes by appropriate means (such as email or an on-site notice), but it remains your responsibility to review these Terms periodically. Continued use of the Site after changes are posted constitutes your acceptance; if you disagree, you must discontinue use of the Site.

29. SEVERABILITY

If any provision of these Terms is held invalid, unlawful or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity of the remaining provisions.

30. WAIVER

The Company's failure to exercise or enforce any right or provision does not constitute a waiver of it; a waiver of one breach does not waive any subsequent breach. Waivers are effective only if in writing and signed by an authorised Company representative.

31. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other policies or notices we post on the Site, constitute the entire agreement between you and the Company regarding your use of the Site, and supersede all prior or contemporaneous understandings on the same subject matter.

32. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has designated a Grievance Officer. If you have a grievance regarding the Site - including discrepancies or grievances related to the processing of your Personal Data - please contact:

Designation Grievance Officer
Email grievance@sensorystudio.in
Address 7th Floor, Techweb Centre, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102, India
Contact hours IST 09:30 a.m. to 09:00 p.m.

We will acknowledge your grievance as prescribed and endeavour to redress it within the timeline prescribed under applicable law, including under the Privacy Policy's grievance-redressal provisions for Personal Data-related complaints.

33. CONTACT US

Company name Comfort Grid Technologies Private Limited (Sensory Studio)
Registered address 7th Floor, Techweb Centre, New Link Rd, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102, India
Customer support email care@sensorystudio.in
Customer support phone +91 7208497857
Support hours IST 09:30 a.m. to 09:00 p.m.